Return Policy



 If you are not completely happy with any items from your order, you may return them to us within 30 days from the date of delivery (subject to the conditions below) for a refund. Please note your returns must be delivered to us within this time frame.

Please fill out the return form (click), it must be in the return package


     If you want to make a return, please send the package to the address:

  • ESSA KIDS (Company Artessa Prod SRL) 
  • Region: Dambovita;
  • Country: Romania
  • City: Targoviste;
  • Postal Code: 130078;
  • Street: 24 Tudor Vladimirescu
  • Phone number: + 40 (741) 224 280



To avoid disappointment we advise that you place a new order for any items you wish to exchange for and request a refund for your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving your return.



Items must be in brand new condition and show no signs of wear with all original packaging, garment tags, and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.

We do not accept items that have been damaged by wear and tear, altered, or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams, or other chemicals, and be sure to try shoes on a soft clean surface.



The delivery cost of the return package will be paid in full by the customer. This price may vary depending on the weight, volume, and country of the returning package.

For any orders, any shipping or gift-wrapping fees are non-refundable. Kindly note that for international orders the costs of gift wrapping, shipping, as well as any import taxes and duties paid are non-refundable.

Please note ESSAKIDS.COM monitors the number and condition of products returned and orders canceled by customers. Violations of our returns policy, frequent returns or cancellations will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.


Kindly note that we do accept the return of swimwear, but only if the original hygienic sticker (if applicable) was not removed and it’s still in its place.

Notwithstanding the aforementioned policy, ESSAKIDS.COM reserves the right to make any final decision in case of refund requests based on unique and/or extraordinary circumstances that might arise from objective difficulties during the return process. ESSAKIDS.COM also reserves the right to make the final decision in lieu of the returns policy and/or to charge an additional restocking and processing fee might additionally be applied for.